Privacy Policy

Version1.0

EffectiveApril 2025

JurisdictionAustralia

FrameworkPrivacy Act 1988 (Cth)

Who we are

Faral & Co (“we”, “us”, “our”) is an Australian business based in Melbourne, Victoria. We sell traditional Maharashtrian festival snack boxes for Diwali and other occasions. Contact us at hello@faral.co.

What information we collect

We collect only what we need to operate our business:

Email addressWhen you sign up to be notified about our launch or place an order.

Name & delivery addressWhen you place an order, so we can deliver your box.

Phone numberFor delivery coordination.

Payment informationProcessed securely by Stripe. We never store your card details.

Usage dataAnonymised analytics via Google Analytics (GA4) to understand how our website is used.

How we use your information

To notify you when we launch (if you signed up to our mailing list).

To process and deliver your order.

To send you order confirmations and updates.

To improve our website and understand our audience.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-party services

We use the following trusted third parties to operate our service:

StripePayment processing (stripe.com/privacy).

Google AnalyticsAnonymised website analytics.

CloudflareBot protection via Turnstile on our forms.

Amazon Web ServicesCloud infrastructure and data storage, hosted in Sydney, Australia (ap-southeast-2).

Data storage and security

Your data is stored on AWS infrastructure in Sydney, Australia. We use industry-standard security practices including HTTPS, encrypted storage, and access controls. We retain your data only as long as necessary to provide our services or as required by law.

Your rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your information (subject to legal obligations).

Opt out of marketing communications at any time.

To exercise any of these rights, email hello@faral.co.

Cookies

We use cookies for Google Analytics (anonymised) and Cloudflare Turnstile (security). No advertising or tracking cookies are used. You can disable cookies in your browser settings, though this may affect site functionality.

Contact & complaints

For privacy-related questions or complaints, contact us at hello@faral.co. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Faral & Co·Melbourne·hello@faral.co